20 Years Experience

Allen Kraus

Coach Message

I help leaders set inspiring yet reasonable business goals, tap the values, strengths and energies of their employees to reach these goals, and develop the structures, systems and skills necessary to embed successful operational and organizational change practices. I coach and consult with leaders to develop the organizational, analytic, tactical and behavioral glue necessary to pull all this together.

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Develop implementation strategies and skills.

Align leadership teams around new strategies and implementation methods.

Organize implementation campaigns.

Serve as project manager for major projects.

Build implementation capacity within client organizations Improve operational performance.

Redesign service delivery for higher growth, efficiency and quality.

Revive struggling operations.

Rebuild personnel, budget, revenue cycle, IT and other support systems.

Establish performance measurement and management processes.

Strengthen organizational culture.

Develop agile leaders and leadership teams.

Build competency and commitment.

Improve teamwork and customer service.

Strengthen mindsets and behaviors.

Create staffing strategies to enable strategic and operational progress.

Career Coaching

Build Your Skills

Be the best at what you do

  • Leadership skills
  • Communications
  • What it takes to get promoted
  • Managing large teams
  • First time manager
  • Presentation skills
  • How to run a meeting

I offer clients a leader’s perspective, having served as chief operating officer of a hospital system, general manager of New York City’s public assistance program, and a founder of consulting businesses. I work both sides of the hard/soft divide expertly, helping clients set inspiring yet reasonable business goals, tap the values, strengths and energies of their employees to reach these goals, and develop the structures, systems and skills necessary to embed successful operational and organizational change practices.I provide the organizational, analytic, tactical and behavioral glue necessary to pull all this together.

My training includes a master’s degree in urban planning from Harvard; a BA from Dartmouth College; professional certificates from Harvard's Program on Negotiation, Leadership Agility 360 and Barrett Values Centre organizational survey program; and other leadership development training.

I grew up in Kentucky, live now in Brooklyn with my wife and twin teenagers, and enjoy cycling, skiing, cooking, music and reading history (in particular).

Restorative staffing – public assistance. A large public assistance program asked for help crafting a staffing strategy to support its plan to transform eligibility operations from in-person to virtual customer service (phone and Internet).

Listening to the results of surveys and interviews that we conducted, agency leaders learned that stress trumps fulfillment for many employees, given staffing shortages and high demand for services. They also heard concerns about middle managers being left out of decision making and implementation, and about “not-my-job attitudes” among some staff.

In response, agency leaders scheduled more frequent, inclusive and open meetings that bring decision-making into the room. They delegated planning and implementation work to middle managers. They made plans to use competency- based practices to screen carefully in hiring and promotion and to strengthen behavior through performance assessment and development. Understanding that virtual service may reduce the personal contact with clients from whom staff draw fulfillment, the agency also made plans to counter this loss by upgrading employee recognition practices, grounded in client service results. (See “Restorative Staffing”, Policy & Practice, APHSA, April 2014)

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Reviews


Spectacular success.

Anonymous

"Post-merger leadership alignment program: It was a unique approach in my experience. Every part of the work felt relevant. Allen and his team balanced structure and flexibility, facilitated a high quality of interaction and depth of conversation and added creative ideas of their own. The work established a language and structure for us as leaders, which we use today. Human services culture change project: Allen and his colleagues brought people from across the silos onto a work group and listened, rather than bringing a prebuilt plan to impose on us. They pushed our executives to take action that supported the work group. They upended the way the personnel organization did its work, and did this quietly and efficiently, which was a delight. The launch was a spectacular success."