20 Years Experience

Susan Farwell

Coach Message

I coach executives, senior leaders and professionals. I work with both individuals and teams helping them effectively lead through times of change, increase their influence and credibility with their constituents, improve team dialogue and negotiate winning outcomes. I have 20 years of experience as a coach and have had the privilege in that time to work with leaders at many of the world's most prestigious global firms. I have developed a 6 C model for coaching that I use to help leaders gain - clarity, credibility, creativity, connectivity, cultural agility and consistency. From the beginning of a coaching engagement I work on establishing clarity of objectives - what is the leader or team and their organization looking to achieve and how are they perceived by others. This builds a solid foundation for the coaching engagement. I have a reputation for being curious, candid and caring in my approach and I come with deep knowledge and useful skills that I share throughout the coaching relationship.

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Coaching and workshops focus on the following areas:

Handling CRITICAL Conversations

Motivational Speaking

The Art of Influence

Negotiation Skills

Conflict Resolution

Team Dialogue and Discussion

Giving and Receiving Feedback

Bridging the Generation and Gender Gap

Managing in a Multicultural World

Dynamics of the Global Team

Career Coaching

Build Your Skills

Be the best at what you do

  • Leadership skills
  • Communications
  • What it takes to get promoted
  • Managing large teams
  • First time manager
  • Presentation skills
  • How to run a meeting

Susan is an internationally recognized coach, speaker, seminar leader, and team facilitator specializing in leadership communication. She has worked in Asia, Latin America, Europe, and the United States and has coached individuals and senior teams from around the globe. Susan has worked with some of the world’s largest multinational firms across multiple industries.

She is a Professional Certified Coach (PCC) and has coached CEO’s, Investment Bankers, Accountants, HR Professionals, Scientists, Entrepreneurs, Consultants and Technology Professionals, among others. She has gained a reputation with her clients for being insightful and candid and providing practical advice based on solid research. Susan has acted as an external facilitator for high-level strategic meetings in multiple industries including Pharmas, Investment Banking, Consulting and Publishing. She has facilitated diversity dialogue sessions and has been a repeat speaker at diversity conferences and corporate women's initiatives. She has also served as a mediator helping teams resolve internal conflicts that are impeding morale and productivity. Susan has thirty years of experience in the communications field.

She holds a Master of Fine Arts in Theatre from Lindenwood University and a BA in Communication from Eastern Illinois University where she was awarded a Debate Scholarship. In addition to university education, she has continued studies and certifications from Harvard Law School, The Executive Speaker, Psychological Associates, and the International Coach Academy’s Certified Professional Coach Program. Susan’s clients have included: Accenture, American Express, Barclays, Berdon LLP, BNP Paribas, JPMorgan Chase, Johnson & Johnson, Chubb Corporation, Deloitte Consulting, Deloitte Services, HSH Nordbank, Lehman Brothers, Merrill Lynch, McGraw-Hill Companies, Mead Johnson Nutritionals, Pepsi-Cola, Reed Elsevier, UBS and others.

Case Study 1: Financial Services/Banking Following a mega-merger, a Fortune 1,000 bank asked Susan to help them improve communications, allay fears among employees and build commitment during a time of great change. The engagement began with a coaching assignment. Susan was asked to coach a Senior Vice President and help him develop his messaging and deliver a critical presentation that was broadcast around the globe to the division's 1,600 employees.

Due to the success of this coaching partnership, the SVP then asked Susan to train his direct reports on how to speak before challenging audiences and to help them negotiate and deliver consistent messages. Susan was also asked to consult with corporate communications to develop a communications strategy around the merger and subsequent reorganization. Susan's results on this merger lead to many subsequent engagements with the organization including coaching members of the executive branch.

Case Study 2: Health Products. A global leader in nutritional products was concerned that their scientists and product developers did not communicate well on cross-functional and global senior teams. A pervasive “politeness and unwillingness to challenge or deliver bad news” had become the norm. Senior management feared that this behavior could lead to a lack of innovation and product failure.

Susan was asked to coach the Senior Vice President of Research and Development and his team. The senior team members reported experiencing unresolved conflicts, intercultural issues and poor communication among themselves. Susan conducted confidential interviews with each team member, observed the global team in action, shared her assessment of their strengths and weaknesses as a team, targeted areas for improvement and coached them to set ground rules, improve dialogue and negotiate shared meaning and winning outcomes.

In order to resolve the broader problems R&D faced, Susan tailored a workshop that was rolled out to fifty directors and scientists. The training received high ratings by participants and senior management reported a marked improvement in communication and results following this intervention.

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Reviews


Amazing.

Vice President of Executive Development, Chubb Co

“Susan, the difference between the group at the beginning of the day when you started coaching them and the presentation that evening was amazing. Our CEO commented that it was the best business presentation he had seen in his professional life. Thanks for all your help.”

Extremely Effective.

HR Director, Mead Johnson Nutritionals

"Susan Farwell was extremely effective and very flexible at working with a tough group to address tough issues. Through Susan’s facilitation, we were able to 'dig' into the bottom of the issue. I was extremely pleased and plan on using her services in the near future."

Excellent job.

Partner, Deloitte, Touche, Tohmatsu

“Susan I just wanted to thank you for the excellent job you did with the Japanese Services Group. We are all glad that we have met such a wonderful coach this year.”